Deposits, Payments and Delivery:

A deposit of $250.00 USD per person is required to secure reservation. Cruise and Villa inclusive packages require a 30% deposit.  No reservation is considered confirmed until a deposit is received. Final payment must be received no later than 60 days prior to departure date. Payments are accepted by credit card (MasterCard, Visa, AX and Discover) and check.  Air reservations based on published fares require full payment at time of confirmation. 

A complete set of travel documents including travel vouchers, guides, maps, contact information, 24/7 travel  assistance hot line will be received via US Post approximately 30 days prior of the trip.

Rates and Taxes:

All rates are subject to change based on fluctuations in exchange rate.  Travelive reserves the rights to correct any errors in pricing.  Airfare rates are not guaranteed until ticketed and paid in full. 

Change and Cancellation Policy:

Cancellation penalties for land packages:

> 61+ Days prior to departure: $100.00 USD per person penalty plus any incurred fees

> 60 - 46 Days prior to departure: $250.00 USD per person penalty plus any incurred fees

> 45 - 31 Day prior to departure: 50% of total charges

> Within 30 Days prior to arrival: 100% of total charges

> Refunds will not be made for no-shows, early departures or unused services.

> Refund requests must be made in writing and are processed within 60 days.  

 

Cancellation penalties for cruise and villa inclusive itineraries:
 

> 71+ days or more before departure: $100.00 USD per person penalty plus any incurred fees
> 70-46 days before departure: 25% of total charges
> 45-31 days before departure: 50% of total charges
> Within 30 Days prior to arrival: 100% of total charges

> Refunds will not be made for no-shows, early departures or unused services.

> Refund requests must be made in writing and are processed within 60 days.  
 

Please Note:
 

> Cancellations of air reservations are subject to the terms and conditions set forth by the airlines. 

> A $25.00 USD amendment fee will apply for changes or modifications made to itinerary once deposited. 

> Once travel has commenced, any changes or cancellation will be at the expense of the passenger.

> Cancellation policy and penalty for villa rentals may vary. 

 

Travel Protection and Insurance:

To avoid charges for cancellation due to covered reasons, Travelive highly recommends the purchase of comprehensive trip insurance.

Travelive is not responsible or liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accidents, illness, disappointments or frustrations while on tour, nor is Travelive responsible for any type of trip interruption due to weather and other unforeseen circumstances.

 

For more information, speak with one of our agents.

 

Travel Documents and Identification:

All participants are required to secure a valid passport and visa (if required).  Failure to obtain valid travel documents shall not create the right to cancellation or refund.    

Passengers are responsible to ensure that the names printed on the itinerary and other travel documents exactly match the first and last name written in their passport.

 

Holidays:

During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited.

 

Air Transportation:

Air tickets are non-refundable and non-transferable.  Air tickets are offered based on published rates and are payable in full at time of confirmation.  Changes to flight itineraries may result in an increased airfare, a carrier-imposed charge or, in some instances, may not be permitted. Once travel has commenced, routing and/or class-of-service changes are not permitted. Additional cancellation fees are assessed by the airline on special fares. Travelive passengers are subject to all airline limitations, liabilities, and tariffs. Travelive is not responsible for schedule changes or airline strikes. Some countries charge a separate departure tax that is collected at the airport and typically must be paid for in the local currency. This tax is not included in your fare. Name changes are not allowed. Travelive is not responsible for multiple connections due to schedule changes. 

Flight Changes and Delays:

Airline flight changes and delays are unfortunate, but are an inherent risk of travel and outside the control or responsibility of Travelive.  Guests may reserve the right to hold the airline responsible for any such delays.  In the event of a delay, the airline and not Travelive will determine the procedure to be followed and the amenities/compensation, if any.

Hotels:

Hotels accommodations will be provided in accordance with the itinerary. In the event that a requested hotel is unavailable, an alternate option will be offered in an equal category. 

 

Cruises:

Cruise accommodations are as per descriptions in the itinerary provided by Travelive.  Cruise lines reserve the right to substitute ships on any cruise, even at the last minute. Itinerary changes on any cruise are the sole responsibility of the cruise line and they may be implemented at their discretion and at the last minute based on factors beyond its control (such as existing weather or traffic conditions). Travelive cannot take any responsibility for ship substitutions or itinerary changes decided by a cruise line.  Special deposit, payment and cancellation conditions apply for cruises, which are outlined under Deposits and Payments and Change and Cancellation Policy.

 

Responsibility:

STAR INTERNATIONAL GROUP, INC. DBA TRAVELIVE, 588 EAGLE ROCK AVENUE SUITE 3, WEST ORANGE NJ 07052 and/or their cooperating selling agents and/or their suppliers of services offer their travel packages for sale only on the express understanding that they themselves do not perform or in any way assume liability
for the performance of the individual components transfers, hotels, flights, car, motor coaches, etc.) of these travel packages and act only to combine these components into a single unit of sale for the convenience of the general public, and are not responsible therefore, either directly or indirectly, for any loss, accident, or injury which may result from any act, omission, negligence in or responsible for performing or providing these component services.   ADDITIONAL EXPENSES INCURRED AS A RESULT OF DELAY, CHANGE OF SCHEDULES, ILLNESS, WEATHER, STRIKES, HOSTILITIES, QUARANTINE, GOVERNMENT REQUISITION OF HOTEL SPACE, OR ANY OTHER REASONS BEYOND THE CONTROL OF TRAVELIVE OR ITS AFFILIATE TRAVEL AGENTS, SHALL BE BORNE BY THE PASSENGER.